Refund & Returns Policy
At world equine vets, customer satisfaction is our priority. We are committed to supplying genuine veterinary medicines and animal healthcare products while ensuring a fair and transparent refund and returns process.
Our Returns Policy
Due to the nature of veterinary medicines, vaccines, refrigerated products, and animal healthcare supplies, not all products are eligible for return. We carefully inspect every order before shipment to ensure products are supplied in excellent condition and securely packaged.
Eligible Returns
Returns may be considered under the following circumstances:
✔ You received the wrong product.
✔ Your order arrived damaged during shipping.
✔ The product was defective upon arrival.
✔ Your shipment was incomplete due to our packing error.
✔ The item remains unopened, unused, and in its original packaging where applicable and permitted by law.
Non-Returnable Items
For health, safety, and quality assurance reasons, the following items generally cannot be returned once shipped unless required by applicable law:
Veterinary medicines that have been opened or used.
Prescription products supplied specifically for your order.
Vaccines, refrigerated products, or temperature-sensitive medicines.
Products with damaged seals caused after delivery.
Items showing signs of misuse, improper storage, or accidental damage after delivery.
Refund Process
If your refund request is approved after review, refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution. Shipping charges may not be refundable unless the return resulted from our error.
How to Request a Return
If you believe your order qualifies for a return or refund, please contact our customer support team as soon as possible with your order number, a description of the issue, and clear photographs where appropriate. Our team will review your request and provide instructions for the next steps if a return is authorized.
Order Cancellations
Orders may only be cancelled before they have entered processing or shipping. Once an order has been dispatched, it cannot normally be cancelled and will instead be subject to this refund & returns policy where applicable.
Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect item, please notify us promptly after delivery. We will investigate the issue and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.
Quality Commitment
Every order is checked by our team before dispatch to help ensure accuracy, product quality, and secure packaging. Our goal is to provide customers with a dependable shopping experience and genuine veterinary products from trusted manufacturers.
Quality Commitment
Every order is checked by our team before dispatch to help ensure accuracy, product quality, and secure packaging. Our goal is to provide customers with a dependable shopping experience and genuine veterinary products from trusted manufacturers.
Thank You for Choosing World Equine Vets
We appreciate your trust in world equine vets. Our commitment is to provide premium veterinary medicines, reliable worldwide shipping, secure online shopping, and excellent customer support while maintaining transparent policies that protect both our customers and the integrity of our products.